Yotpo

Overview

The Yotpo Rewards integration allows you to offer a loyalty and rewards program directly within your mobile app. With this integration, your customers can earn points through specific activities, track their points balance, and redeem those points for rewards like fixed-value coupons. It also supports engagement-based rewards such as birthday perks and social media interactions.

This solution is designed to help brands drive repeat purchases, improve customer retention, and encourage meaningful engagement—all within a familiar and easy-to-use app experience.

Configuration

To get started with the Yotpo Rewards integration, the following setup is required:

What You’ll Need

• Yotpo Merchant Credentials:

  • GUID (Global Unique Identifier)

  • API Key

• Action Names (used to define specific customer actions like sign-up, birthday, etc.)

Setup Timeline

Appbrew handles setup and integration in 4 steps:

Step 1: Provide Credentials

Your team shares the necessary API credentials and action names for supported reward scenarios (e.g., sign-up bonus).

Step 2: Appbrew Integration Setup (5–7 business days)

• Configure API connections for points and rewards

• Deploy default components for:

  • Points tracking

  • Rewards viewing and redemption

• Apply styling to match your brand’s design

• Set up reward triggers for birthdays, app installs, and social engagement

• Perform internal testing of all flows

Step 3: Brand Testing

You’ll validate the setup by testing:

• Points earning actions

• Reward redemption

• Visual layout and branding

• Performance and unusual use cases

Step 4: Final App Update

Once approved, the integration is pushed live. We’ll update your app with the final configurations and provide basic support for launch.

Use Cases

Here’s how brands are using the Yotpo Rewards integration:

• Rewarding Sign-ups

  Automatically award points to new users who create an account in your app.

• Birthday Bonuses

  Offer special rewards for customers on their birthday month to boost engagement.

• Encouraging Social Follows

  Give points for visiting your Facebook page or following your brand on Instagram.

• Driving Repeat Purchases

  Customers can track points and redeem them for fixed coupons to use on future orders.

• App-Exclusive Loyalty

  Create an exclusive app-based loyalty experience to keep your most engaged customers within your ecosystem.

Troubleshooting / FAQ

Q: Can I offer custom rewards like gifts or early access?

No, only fixed coupon redemptions are supported at this time.

Q: What happens if a customer doesn’t see their earned points?

Ensure the user completed the reward-triggering action and is logged into the app with the same account. If the issue persists, contact support to review the API response logs.

Q: Can I change the appearance of the rewards screen?

Yes. The reward components can be styled to match your brand’s colors and fonts. Let us know during setup if you have specific design requirements.

Q: How do I test the birthday reward functionality?

You can temporarily set a test account’s birthday to the current date to simulate and verify the birthday reward flow.

Q: Is this integration limited to mobile apps?

Yes, this integration is specifically built for use in your mobile app and doesn’t extend to website or email-based loyalty experiences.