This guide walks you through how the Bitespeed customer engagement platform seamlessly integrates WhatsApp messaging into your Shopify store. It’s designed to help you understand key benefits, features, and the simple steps to get up and running—so you can delight customers and boost sales with minimal technical effort.
Boost Conversions: Recover abandoned carts with timely WhatsApp reminders, driving more completed purchases.
Engage Customers: Send targeted broadcasts, order updates, and personalized messages directly in WhatsApp—where your customers already chat.
Streamline Support: Embed a chat widget so visitors can message your team in real time, improving satisfaction and reducing support tickets.
Automate Marketing: Use event-triggered WhatsApp flows (e.g., new subscribers, first purchase) to welcome and reward customers automatically.
With this integration, you turn passive browsers into engaged, repeat buyers.
Please note : This is an API-based IntegrationFeature | Benefit |
WhatsApp Opt‑In | Let customers subscribe to your WhatsApp updates right on checkout. |
Cart Recovery Messages | Send automated messages to remind shoppers of abandoned items. |
Broadcast Campaigns | Reach opted‑in segments with promotions, news, and offers. |
Order Notifications | Keep customers informed with shipping and delivery updates. |
Embedded Chat Widget | Provide on‑site support via WhatsApp, reducing response time. |
Customer Data Sync | Sync Shopify customer profiles into Bitespeed for unified view. |
Event‑Triggered Messaging | Triggering WhatsApp messages based on Shopify events |
Before we begin, please provide:
Production Environment
Your Bitespeed API Key
Staging/Test Environment (if available)
Test API Key
Storefront URL
Your tech team or Bitespeed administrator can generate these in the Bitespeed dashboard.
We follow a clear 4‑step process to make setup painless:
Share Credentials
You provide API keys and any Bitespeed account details.
Integration Setup
Our team installs and configures the Bitespeed plugin in your Shopify store.
Testing
You review flows—opt‑in, cart recovery, broadcasts, chat—on staging or directly in production.
Launch
Finalize settings, publish the widget, and go live! Your team can create and schedule campaigns in the Bitespeed dashboard.
Timeline: Typically 5–7 working days from receipt of credentials.
Event Trigger: Shopify events (abandoned cart, new order) fire API calls to Bitespeed.
Message Delivery: Bitespeed sends WhatsApp messages via Gateway API.
Data Sync: Customer profiles and interaction data flow back into Bitespeed for reporting.
No mobile SDK or native app integration in this phase.
Two‑way ticketing workflows are not included.
Campaign creation and audience segmentation must be managed in the Bitespeed dashboard.
Analytics and campaign insights will remain within Bitespeed (not surfaced in Shopify).
Advanced audience segmentation features in Bitespeed UI are not configurable from Appbrew
Share your API credentials as detailed in Section 3.
Appbrew will work on the integration (at-least 2 weeks)
Test and iterate on your messaging flows.
Launch and monitor performance in Bitespeed analytics.
For questions or assistance, contact our support team at support@appbree.tech