Priority Code

Definition

Example

Issue Resolution Time

Blocker (P1)

Any functional issue that is blocking the user from placing an order on the app.

- User not able to view products - User not able to add to the cart - Checkout not opening - Search not working

A workaround or permanent fix within 24 hours. Permanent fix within the next 48 hours if a workaround is provided.

Critical (P2)

Functional issues that impact key user flows: - User login - Address management - Sorting and filtering - Wishlist - Order tracking - Returns - Using discounts - App deep linking

- Deep links not working - Push notifications not working - Unexpected behavior of discounts - User is not able to log in

Resolution may take up to 4 working days depending on complexity.

Major (P3)

Issues related to third-party integrations and custom-developed modules with little to no meaningful business impact. Includes data discrepancies and visual issues.

- Push impressions not reflected in CRM - App design changes

Resolution can take up to 14 working days. If an app update is required, the fix will be included in the next app release following the 14-day resolution period. Note: App approval time on the App/Play Store is not included in the resolution time.

Release

Description

Reserved Release Days (2nd and 4th Tuesday)

- Fixes for P3 issues released on the next reserved release day. - New features may be released.

Issue Fixing Prioritization

Fixes for P1 and P2 issues are released on a priority basis.

Automatic Updates (every 2 months)

Automatic updates are pushed to ensure users receive the latest product enhancements.