Milo help desk

Last updated: June 1, 2026

Overview

Milo Help Desk is a support layer built directly into the Milo AI assistant in AppBrew Studio. It allows brands to raise support tickets, query integrations, and get help without leaving the platform. By combining conversational AI with a structured ticketing flow, Milo Help Desk makes it faster and easier for brands to get issues resolved and questions answered.

What It Does

Milo Help Desk extends Milo's core capabilities with three support-focused functions:

  • Support Ticket Creation — Brands can report bugs, request new features, request design changes, or share feedback directly through Milo. Milo collects all required details, shows a confirmation summary, and submits the ticket to the support system only after explicit confirmation.

  • Integration Queries — Brands can ask Milo which integrations are supported, or whether a specific integration is available. Milo retrieves the current list of supported integrations and either guides the brand through setup or directs them to raise a feature request if the integration isn’t supported yet.

  • Knowledge Base Search — If a brand’s query isn’t addressed by Milo’s built-in capabilities, Milo searches the knowledge base and surfaces relevant articles with direct links.

How to Access

Milo Help Desk is available directly within the Milo AI assistant in AppBrew Studio — no setup is required. Click the Help button in the bottom right floating CTA to open Milo and get started.

How to Use It

Raising a Support Ticket

  1. Open Milo — Click the Help button in the bottom right floating CTA to open the Milo assistant.

  2. Select a category — Choose the type of request from the available options:

    • Integration — Issues or requests related to third-party integrations

    • New Feature — Requests for new functionality on the platform

    • Report a Bug — Technical issues or unexpected behaviour in the app

    • Request a Design Change — Changes to the visual design or layout of the app

    • Share Feedback — General feedback about the platform or experience

  3. Describe your issue — Provide a description of the problem or request. Milo will generate a concise title based on your description.

  4. Review the priority — Milo automatically assigns a priority level based on the nature of your issue. You can change this to Low, Medium, High, or Urgent if needed.

  5. Attach images (optional) — Any images shared in the chat are automatically included as attachments — you do not need to upload them separately.

  6. Review the summary — Milo will display a summary card of the ticket details for your review. Check that the category, title, description, and priority are correct.

  7. Confirm and submit — Confirm the ticket by responding with “yes”, “submit”, or “looks good”. Milo will then create the ticket in the support system.

Common Use Cases

Customer Support & Issue Resolution

  • Bug Reporting — Brands can select the Report a Bug category and describe a technical issue directly in Milo, raising a structured bug report without needing to navigate to a separate support portal.

  • Design Change Requests — Brands can request visual or layout changes to their app by selecting Request a Design Change in Milo, which captures and submits the request with all required details.

Integrations & Platform Queries

  • Integration Discovery — Brands can ask Milo which third-party integrations are currently supported, getting an instant answer without needing to check documentation.

  • Feature Requests for Unsupported Integrations — If a brand asks about an integration that isn’t supported, Milo directs them to raise a request through the same conversational flow -keeping everything in one place.

Product Feedback & Improvement

  • Sharing Feedback - Brands can select Share Feedback and describe their suggestion directly through Milo, which routes it to the right team via a structured ticket.

  • New Feature Requests - Brands can select New Feature, describe what they’d like to see, and Milo captures the details and submits a formal feature request on their behalf.

FAQs

What is Milo Help Desk?

Milo Help Desk is a support feature within the Milo AI assistant that allows brands to raise support tickets, query integrations, and search the knowledge base - all without leaving AppBrew Studio.

How do I access Milo Help Desk?

Click the Help button in the bottom right floating CTA in AppBrew Studio to open the Milo assistant.

What types of support tickets can I raise?

You can raise tickets across five categories: Integration, New Feature, Report a Bug, Request a Design Change, and Share Feedback.

How is ticket priority assigned?

Milo automatically assigns a priority level based on the nature of your issue. You can review and change it to Low, Medium, High, or Urgent before submitting.

Will Milo submit my ticket automatically?

No. Milo always shows a summary card with the ticket details before submitting. The ticket is only created after you explicitly confirm.

Can I attach images to a support ticket?

Yes. Any images you share in the Milo chat are automatically included as attachments — you don’t need to upload them separately.

What happens if Milo can’t answer my question?

If your query isn’t covered by Milo’s built-in capabilities, Milo will search the knowledge base and surface relevant articles with direct links to help you find the answer.