Instant discounts configured for prepaid payment methods through Razorpay are not reflected in Shopify.
When an instant discount is applied through Razorpay for prepaid payment methods:
The discount is correctly applied on the Razorpay platform
However, Shopify may still display the full amount without the discount deduction
This is a known issue originating from Razorpay's end. Unfortunately, there is currently no direct resolution available through Appbrew or Shopify.
If you're experiencing this issue, we recommend the following steps:
Document specific instances of the discrepancy, including order numbers and amounts
Contact Razorpay support directly to report the issue
We are actively monitoring this situation and will update this article if a resolution becomes available. In the meantime, we appreciate your patience and understanding as we work with Razorpay to address this issue.